Terms & Conditions

Before you make a booking with Ski Morgins Holidays you should read the Terms & Conditions of your booking.

PRICES
The prices quoted on this website are in Swiss francs unless otherwise stated and are intended as a guide only. The Company reserves the right to raise or lower any prices at any time before your booking is accepted. If, at the time of booking the price is different to that in the brochure you will be told the revised price applicable before the booking is made. Once a booking is made the price of the holiday is fully guaranteed and will not be subject to any surcharge.

YOUR CONTRACT
A contract will exist between you the client which expression shall include all persons on whose behalf the client books and us, Ski Morgins Holidays (hereafter called the Company) when a completed booking form has been received together with a deposit of 20% of the total cost or full payment as applicable for self-catered accommodation or we have received credit or debit details (card number, expiry date & security code) that are valid on the day of completion of your holiday for bed & breakfast accommodation and a confirmation invoice has been issued by the Company. The client completing the booking form shall be liable for full payment for all those persons to whom the booking form applies and for other persons the Company was subsequently requested to book and in respect of whom the Company issued an invoice. Once a contract is made the Company is responsible to the client to provide the holiday the client has booked and the client is responsible to the Company to pay for it, in each case subject to the terms and conditions below.

PAYMENT
Self-Catered Accommodation
We require a deposit of 20% of the total cost of the accommodation. The balance shall be payable 8 weeks prior to arrival. Payment may be made by VISA, Mastercard, or American Express card or by bank transfer. In the case of a booking being made within 8 weeks of departure full payment will be due at the time of booking.
Please note your holiday may be cancelled if you fail to make payment on time and you would then be liable for the cancellation charges set out below.

Bed & Breakfast Accommodation
We must receive details of a VISA, Mastercard or American Express card valid on the day of your departure which we will use only as a guarentee in case of cancellation and in accordance with the Cancellation Details set out below. Full payment will be made on your day of departue. Payments can be made by cash, VISA, Mastercard or American Express cards

SPECIAL REQUESTS
If you have a special request that does not form part of the holiday described on this website such as dietary requirements or room allocation please advise us and we will always try and meet such requests but cannot guarantee to do so. In no circumstances will such requests be accepted by the Company to form part of our contractual obligations and the Company will not have any liability if they are not met.

AMENDMENTS BY THE CLIENT
All amendments you wish to make must be confirmed in writing to the Company or the travel agent through whom you originally booked. If you wish to change any details of your booking after we have sent confirmation of the booking we will do our best to accommodate the changes. If we are able to accept the changes we will charge an amendment fee of £25 per person for each booking change. If the amendment results in a decrease in numbers you may be liable to pay an amendment fee and incur cancellation charges as set out below. If the number of a group is reduced each of the remaining party may have to pay more. Changes will be charged at current brochure price, excluding any special offers, and not those of the original booking. If you wish to make any change while on holiday such as upgrading your accommodation or extending your stay all requests are subject to availabilty and any extra cost must be paid locally.

CANCELLATION BY THE CLIENT
If you wish to cancel a confirmed booking this must be done in writing by the person whose name is on the booking form. Cancellation will only take effect once the Company or the travel agent with whom the original booking was made has been notified in writing. The following cancellation charges expressed as a percentage of the total cost of the booking will become immediately payable to the Company. Please remember these charges will also apply if you have failed to make payment on time and your booking is cancelled by the company.

Self-Catered Accommodation
Period before scheduled departure date within which notification is received by us. More than 8 weeks 8 - 4 weeks 4 - 2 weeks 2 - 0 weeks No show	Charges as a %age of total cost less flights, insurance premium and ammendment fee Deposit 75% 90% 100% 100%
Bed & Breakfast AccommodationAccommodation
Period before scheduled departure date within which notification is received by us. More than 21 days 21 - 14 days 13 - 0 days No show	Charges as a %age of total cost less flights, insurance premium and ammendment fee No charge 50% 100% 100%

ALTERATIONS BY THE COMPANY
The Company reserves the right to make changes to holiday and website details both before and after any booking has been confirmed. Most changes will be of a minor nature and have little effect on your booking. In all cases we will inform you directly or through your travel agent of any changes as soon as possible, but will have no other liability to you. Occasionally we may have to make a significant change to your booking for example a change of accommodation where the new accommodation is of a lower standard or a change in the dates of your holiday. In all cases of significant change you will have the choice of either accepting the change in arrangements, purchasing another holiday from us and paying or receiving, any price difference or cancelling your holiday completely and receiving a full refund.
Important Note: The Company regrets that it cannot accept any liability if it is forced to cancel, curtail or in any way change your booking or if the performance of our contractual obligations is prevented by circumstances amounting to 'force majeure'. These include but are not limited to war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire, technical problems with transport beyond our control, closure or congestion at airports stations or ports, adverse weather conditions and similar events beyond the Company's control.

THE COMPANY'S LIABILITY
The Company accepts responsibility for ensuring that the holiday which you booked with us is supplied as described on this website and the services offered reach a reasonable standard. If you have any justified complaint about any of the services forming part of the holiday we have confirmed we will pay you reasonable compensation. We also accept liability for the acts and/or omissions of our employees, agents, suppliers and subcontractors where they were at the time acting within the scope of their employment. The acceptance of liability under this paragraph does not however apply where you suffer death, bodily injury or illness except as provided in the 'Personal Injury' clause below or where any events or circumstances amount to 'force majeure'. These include but are not limited to war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire, technical problems with transport beyond our control, closure or congestion at airports, stations or ports, adverse weather conditions and similar events beyond the Company's control.

LEGAL ASSISTANCE
If any client suffers death, illness or injury by misadventure whilst overseas arising out of activity which does not form part of the foreign exclusive holiday arrangement, or excursion arranged through us, we shall, at our discretion offer advise, guidance and assistance to help you resolve any claim you make against a third party, provided we are advised of the incident within 90 days of occurrence. Where legal action is contemplated our authority must be obtained prior to commencement of proceedings and be subject to your undertaking to assign any costs recovered or any benefits received under the appropriate insurance policy to ourselves. Our costs in respect of the above on behalf of you and your party shall not exceed £5000 in total.

INSURANCE
It is a condition of booking that all clients have sufficient insurance to cover them for the entire duration of your holiday and the sports and activities in which they are going to take part. Many sports are classed as hazardous activities and require an extra premium to be paid. Your insurance cover should start on the day you book your holiday and continue to the day you arrive home.

COMPLAINTS
Should you have a complaint during your holiday please inform a member of the Company staff and the supplier of the service concerned as soon as possible. The Company will then make every effort to resolve the problem. In the unlikely event of the problem not being resolved or you wish to pursue the complaint on your return please write to Ski Morgins Holidays, Chalet la Cergnat, Rte de la Cergnat 7, 1875 Morgins, Switzerland within 14 days of your return giving all the relevant information. We cannot accept liability in respect of complaints which are not notified entirely in accordance with this clause.
Staff of the Company in the resort are not authorised to promise any refund in respect of a clients claim and no such promises will be accepted by the Company.

WEBSITE INFORMATION
The information contained in this website is, to the best of the Company's knowledge, correct. However it is inevitable that information relating to prices, the resort and some of the facilities will change and the Company cannot guarantee accuracy at all times or that any particular activity will take place as these services are not under our control.

INDEMNITY
When you book a holiday with us you accept responsibility for the proper conduct of yourself and the whole party. We reserve the right to terminate your holiday, or that of any member of your party, due to misconduct and we will have no further responsibility to you. If your actions, or those of a member of your party, cause damage to accommodation or the property of a third party or cause delay or diversion to any flight or other means of transportation, you agree to fully indemnify us against any claim (including legal costs) made against us by or on behalf of the owners of such accommodation or property or the operator of such flight or other means of transportation.

JURISDICTION
These conditions and any contract to which they apply are governed in all respects by Swiss Law and shall be subject to the exclusive jurisdiction of the courts of Switzerland.

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